Shipping Information & Policies

Updated: July 21, 2025

Crash Data Group, Inc. offers specialty equipment to North American customers. We only ship to North America and have a few restrictions on certain types of orders. Please read below for our shipping policies. If you have any questions regarding shipping, please email us at crash@crashdatagroup.com.

Please inspect your order upon reception and contact us at crash@crashdatagroup.com within seven (7) business days if the item is defective, damaged or there is a discrepancy, so that we can evaluate the issue and make it right.

Carrier: UPS

Crash Data Group, Inc. is currently contracting with UPS for all shipping and deliveries. Shipping delivery times are approximate and ultimately are determined by UPS. Crash Data Group, Inc. cannot and will not be liable for items that are not delivered on time due to errors caused by UPS.

IMPORTANT: All shipments are Delivery Duty Unpaid (DDU) which means the receiver will need to pay tariffs, duties, taxes or fees on international shipping. Holding shipments at the border could cause delays in shipping time.

Ordering Cut-off Time: 1:00 PM Pacific

Crash Data Group, Inc. is open Monday-Friday from 8:00 AM to 5:00 PM Pacific Time. However, ALL ORDERS (online or phone) need to be placed by 1:00 PM PST to ship same day (if in stock). All orders received AFTER 1:00 PM will be packaged and shipped the following business day. If an item is on backorder, that item will ship, based on the shipping designation at time of order, when that item is restocked at Crash Data Group, Inc. Crash Data Group, Inc. may periodically be closed for observance of Holidays or for other reasons. All items ordered when the business is closed will be shipped the day upon reopening. If Crash Data Group, Inc. is closed for a non-holiday, it will be listed on the "Home Page" of the Crash Data Group, Inc. website - www.crashdatagroup.com.

Delivery Types & Times

Crash Data Group typically processes shipments the same day (excluding weekends and holidays) for all orders placed before 1:00 PM Pacific Time. Saturday deliveries are only offered in certain areas. Click the following links to learn more about UPS shipping and delivery times.

UPS Service Guarantee
The UPS® Service Guarantee is currently active for the below domestic and international services but otherwise remains suspended:

Domestic

• UPS 2 Day Air A.M.®
• UPS Next Day Air®
• UPS Next Day Air Saver®
• UPS Next Day Air® Early

International

• UPS Worldwide Express Plus®
• UPS Worldwide Express®
• UPS Worldwide Express NA1®
• UPS Worldwide Express Saver®
• UPS Worldwide Saver®
• UPS Worldwide Express Freight® Midday
• UPS Worldwide Express Freight®

Until further notice, the guaranteed delivery time for UPS Next Day Air Saver® deliveries has been extended to end-of-day (11:59 p.m. on the guaranteed day of delivery).

• UPS Domestic Shipping Information - click here 

• UPS International Shipping Services: click here
• All shipments are Delivery Duty Unpaid (DDU) which means the receiver will need to pay tariffs, duties, taxes or fees on international shipping.
• Crash Data Group uses UPS Paperless to help avoid Customs delays.